FAQ

Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for here, feel free to contact us and we'll be happy to help.

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping takes 5–10 business days within Canada. Delivery times may vary depending on your location.

Do you ship internationally?
We currently ship within Canada. International shipping options may be available — please contact us for more information.

How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.

Products & Ingredients

Are your products organic?
Many of our products are formulated with certified organic ingredients. We prioritize clean, plant-based, and non-GMO ingredients across our entire range. Check individual product pages for full ingredient lists.

Are your products suitable for sensitive skin?
Yes — many of our formulas are designed with sensitive skin in mind, featuring soothing botanicals like chamomile, aloe vera, and bisabolol. We recommend patch testing any new product before full use.

Are your products cruelty-free?
Absolutely. Ascension is committed to cruelty-free skincare. None of our products are tested on animals.

Where can I learn more about your ingredients?
Visit our Ingredients page for a full breakdown of the key ingredients used across our collection and what they do for your skin.

Returns & Refunds

What is your return policy?
We want you to love your Ascension products. If you're not satisfied with your purchase, please contact us within 14 days of receiving your order and we'll work to make it right.

Can I exchange a product?
Yes, exchanges are available for unopened products in their original condition. Please reach out to our team to arrange an exchange.

Skin Quiz

What is the Skin Quiz?
Our Skin Quiz helps you find the right Ascension products for your unique skin type and concerns. It takes just a few minutes and gives you a personalized product recommendation. Take the quiz here.

Account & Orders

Do I need an account to place an order?
No — you can check out as a guest. However, creating an account makes it easier to track your orders and manage your details for future purchases.

How do I contact customer support?
You can reach us via our Contact page. We aim to respond to all inquiries within 24–48 hours, Monday through Friday.